Privacy Policy

Express Drain Cleaning Pty Ltd (ABN 88 169 060 995) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information we collect

We collect information you provide to us when you contact us, request a quote, or book a service, including:

• Name, address, phone number and email
• Property details and the nature of the plumbing or drainage issue
• Photos or videos you choose to send us
• Payment details (processed by third-party payment providers)

We also collect technical information automatically when you visit our website, including IP address, browser type, device information, pages viewed, and referring URLs via cookies and analytics tools such as Google Analytics and Google Tag Manager.

2. How we use your information

• To respond to enquiries and provide quotes
• To schedule, deliver and invoice plumbing services
• To send service updates, reminders and follow-ups
• To improve our website, services and customer experience
• To meet our legal and regulatory obligations

3. Disclosure

We do not sell your personal information. We may share it with trusted third parties who help us run our business — including scheduling software, accounting and payment providers, insurance, and licensed sub-contractors — and where required by law.

4. Cookies and analytics

Our website uses cookies to remember preferences and measure traffic. You can disable cookies in your browser settings, but some parts of the site may not function correctly.

5. Data security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification and disclosure. No method of transmission over the internet is 100% secure.

6. Access, correction and complaints

You may request access to or correction of your personal information, or lodge a privacy complaint, by contacting us at dispatch@expressdraincleaning.com.au or 0420 101 994. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

7. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

8. Contact

Express Drain Cleaning Pty Ltd
Email: dispatch@expressdraincleaning.com.au
Phone: 0420 101 994